Corsift Voice · early access

The customer agent that never says anything you didn't approve.

Corsift Voice answers your phone lines and speaks to your customers: it resolves questions from a knowledge base your team signed off, captures the booking or the callback so nothing is lost, and flags anything sensitive for a person to return. Reception is where it starts, not where it stops. You watch every call on a live console, turn by turn.

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A call read turn by turn in the Corsift console: caller span, hear-think-speak timing, knowledge hits

Every call, measured turn by turn.

Each conversational turn is drawn against a 700 millisecond answer budget: how long the agent took to hear, think, and start speaking. Knowledge hits, redactions, and barge-ins are recorded on the same trace.

  • The turn budget is the product. If the agent gets slow, you see it before your callers complain.
  • No transcript stored. Calls are described by their mechanics, not their words. Deliberate PII posture.
  • Handoff rules you define. Abuse, distress, a request for a human, out-of-scope: the agent stops, promises a callback, and flags the call urgent — and the trace shows exactly where.

It only knows what you approved.

Answers come from a governed knowledge base. Draft entries are proposed from your real calls, a person approves or rejects each one, and only approved knowledge goes on the line. If the answer isn't there, the agent says so and offers a person.

  • Approve to publish. Every answer card is reviewed by your team before the agent may use it.
  • Grounded by design. No knowledge match means no improvised answer.
  • Confidence you can see. Each extraction shows its confidence; low-confidence items queue for human review.
  • Actions, not just answers. Connect Commusoft and confirmed bookings write straight into the diary; every tool call runs under the same policy and lands on the same audit trail.
The knowledge queue: approve or reject every answer before it goes live
Containment, escalation and latency analytics in the Corsift console

Containment is the number that matters.

How many calls did the agent finish without a person, how many did it hand off, and how fast did it speak. The console reports it daily, per agent, against the same budget the engineers build to.

  • Containment and first-call resolution per agent, per window.
  • p50 and p95 turn latency against the 700ms budget tick.
  • Compliance pack export: residency status, audit counts, and redaction evidence in one file.

Built for your front line

The same governed agent, tuned to the calls your sector actually gets.

Dental practices

Appointment requests taken properly, new-patient enquiries answered, emergencies flagged urgent for your team — through the lunchtime closure and the 8am surge.

Law firms

Every enquiry qualified against your intake script and captured as a consultation request, with privileged detail left for your team's callback.

GP practices

The 8am rush answered in parallel: routine questions handled and appointment requests captured, anything clinical flagged urgent for your care navigators.

Put a governed voice on your line

Early access onboarding with our team: your knowledge, your handoff rules, live within days.

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