Relay service terms
Your agreement
Relay is a product of Corsift, a trading name of ASG INFOTECH LIMITED, registered in England and Wales, company number 13873222. Registered office and correspondence address: Sterling House Maple Court, Maple Road, Tankersley, United Kingdom, S75 3DP. VAT registration number: GB402247244. Contact: hello@corsift.com.
These business-to-business terms govern Relay at relay.corsift.com. Your order, these terms and the data processing agreement form the agreement. Any signed order takes precedence over these terms for its stated scope. You must be authorised to contract for your business.
What Relay provides
Relay answers supported inbound service enquiries using answers you have approved and captures callback requests for your team. Your team must monitor the inbox and contact callers. A callback request is not a confirmed appointment, a completed job or a guarantee that a person will call within a particular time. Third-party diary writes or human transfers are only included where separately agreed and tested.
The standard service supports one UK telephone number and one concurrent call per workspace, with calls limited to ten minutes. Capacity and provider availability can prevent a call from connecting. Keep an alternative contact route available.
Price and usage
Relay costs £149 per month, excluding VAT, including 300 answered minutes per subscription billing period and one UK number. Unused minutes do not roll over. Additional minutes cost £0.25 each, excluding VAT, only within the spending limit you enable. The default additional-spend limit is £0. A call can end when available time is exhausted. Usage is calculated from answered call duration and rounded up to whole minutes across the period.
Setup costs £199, excluding VAT. Setup is waived for the first ten eligible customers, subject to the remaining offer shown at checkout. Any carrier charges for forwarding your existing number to Relay are separate. Your checkout shows applicable taxes and the amount due.
Trial and renewal
New Relay workspaces receive a 14-day trial with up to 60 answered minutes, beginning when the trial is activated after number and approved-answer setup. The trial does not automatically purchase a subscription. Existing trial arrangements keep their stated dates. A purchased monthly subscription renews until cancelled through Billing. Cancellation normally takes effect at the end of the paid period. Failed payments may lead to suspension after payment-provider reminders. We will correct billing errors and provide any refund required by law or an agreed order.
Your responsibilities
Provide accurate approved answers, maintain a lawful basis for caller processing, and tell callers that they are speaking with an automated service. Make any necessary recording disclosures. Only connect telephone numbers and systems you are authorised to use. Protect account access and regularly review callback requests and answer accuracy.
The standard service is not an emergency line or a clinical, legal or financial advice service. Do not invite callers to provide payment card data or highly sensitive information. Automated redaction cannot reliably remove every identifier and does not remove speech from uploaded audio.
Availability and support
Contact hello@corsift.com for billing, technical and data requests. The standard plan has no contractual uptime or response-time guarantee. We may perform maintenance and suspend access where needed to address security, unlawful use, overdue payment or exhausted capacity. Where practicable we will give notice and help you restore service. We may change future pricing on at least 30 days’ notice; you can cancel before a change applies.
Data, ownership and ending service
You retain ownership of your supplied content. You authorise us to process it to provide Relay under the data processing agreement. We retain ownership of the service software. You can request an export and deletion by contacting support. Cancellation stops renewal; it does not itself request immediate deletion. The retention and backup rules are described in the privacy notice.
Liability and disputes
We will provide the service with reasonable care and skill. Neither party excludes liability for fraud, death or personal injury caused by negligence, or anything that cannot lawfully be excluded. Subject to those exceptions, each party’s aggregate liability under the agreement is limited to the fees paid or payable for Relay in the preceding twelve months. Neither party is liable for indirect or consequential loss. This limitation does not remove obligations to pay amounts properly due. English law applies and the courts of England and Wales have jurisdiction.