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The help desk that does the sorting for you.

Every email becomes a sorted ticket with a reply drafted from your own docs. Fix the device from the same screen. You decide what gets sent.

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£1.75 a device a month (minimum 20 devices, £35.00). Unlimited technicians. No setup fee, month to month.

A Desk ticket: the customer's email, with Sift's reply draft below it, each part waiting to be accepted

Every email, sorted as it lands.

Connect a Microsoft 365 mailbox in one click (Gmail on request). Replies go from your own address and stay in the customer's thread.

  • Category, priority, queue and SLA clock set in seconds
  • Auto-replies, bounces and bulk mail never become tickets
  • The same fault from ten customers is grouped, so you sort it once while each keeps its own ticket
  • What Sift did on its own is listed, with an Undo
Desk home: things that need you, and a log of what Sift did on its own with Undo buttons

Replies drafted, with sources.

Sift writes the reply in parts, each citing the article or issue it came from. Accept, edit or remove each part, change the tone, then send.

  • Drafts stay grey until a person accepts them
  • A receipt on every draft: checked, assumed, couldn't do
  • Sending always needs a person
Sift's reply draft with numbered sources and Accept, Edit and Remove on each part

Fix it from the ticket.

The customer's devices sit beside the ticket. Connect, open a terminal, move files, run a script or push updates without switching tools.

  • Sift plans read-only checks and waits for your go-ahead
  • Only the output reaches Sift, with personal details removed
  • Sessions follow each client's notice policy, and every one is audited
A device page with Sift's diagnosis and a six-step read-only investigation plan

Docs Sift can cite.

Your knowledge base and client notes live in Desk, so drafts quote your own fixes. Sift spots out-of-date articles and suggests the rewrite.

  • Internal docs and a customer help centre
  • Per-client pages with their devices and history
  • Version history on every page
Desk docs with a Sift suggestion to update a help centre article

And the jobs around the tickets.

New starters, done the same way

Onboarding blueprints set up each new device in order, check it stays that way, and tell you when it's ready to hand over.

Every customer on one page

Open tickets, devices, contacts and docs for each client, with what's at risk first.

Incidents when it's bigger

When three customers report the same fault, Sift proposes an incident. You decide.

£1.75 a device, a month

Minimum 20 devices. Unlimited technicians. Help desk, Sift, docs, remote access, updates and automations included. Add Watch to a device for £0.75.

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