New enquiry intake
Captures matter type, urgency, and contact details against your intake script — consistently, on every call, including the ones at 6pm on Friday.
Corsift Voice · law firms
Client intake that never misses a call — or says the wrong thing.
A missed call is a missed matter, and an improvised answer is a risk. Corsift Voice answers every enquiry, qualifies it against your intake questions, captures the consultation request, and flags anything sensitive urgent for your team — saying only what your firm approved.
What it handles on a law firm's line
From first ring to structured intake, with your compliance posture intact.
Consultation requests
A qualified enquiry becomes a structured consultation request in your console before the caller hangs up, ready for your team to diarise.
Fee and service questions
Practice areas, fee structures, and process questions answered from approved answers — never invented.
Conflict-sensitive handoffs
Anything touching an existing matter, another party, or privileged detail makes the agent stop and flag the call urgent for a person, under your handoff rules.
Existing-client handling
Recognises the difference between a new enquiry and a current client, and captures each the way your firm wants it handled.
Overflow and out-of-hours
Answers when reception is at capacity and after hours, so enquiries reach Monday morning as structured intake, not voicemail.
Built for firms that answer to the SRA
Legal phone lines carry privileged and confidential detail. Corsift Voice treats that as a design constraint, not an afterthought.
- Approved answers only. The agent can't improvise legal information: every answer comes from knowledge your compliance-conscious team signed off, and no match means a graceful handoff.
- No transcript stored. Calls are described by their mechanics — timings, knowledge hits, handoffs — not their words. Client confidentiality is a storage posture, not a promise.
- Auditable, turn by turn. Every call is traceable on the live console: what was asked, what knowledge answered it, and where a person took over.
Common questions
Can it give legal advice?
No — deliberately. It answers process, fee, and service questions from approved answers only. Anything resembling advice or an existing matter makes it stop, take details, and flag the call urgent for your team under your handoff rules.
How does it handle confidential or privileged information?
The deployment region, subprocessors, transcript policy, redaction scope and known product boundaries are documented during onboarding and in the applicable service schedule.
Can it book consultations into our calendar?
Not directly yet. Qualified enquiries land as structured consultation requests in your console for your team to diarise. Direct calendar connections are being added and are confirmed during onboarding before any use.
Answer every enquiry. Approve every word.
Early access onboarding with our team: your knowledge, your handoff rules, live within days. Bring a month of call stats and leave with a price.
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